Privacy Policy
Last updated: November 18, 2024
This policy explains: what data we collect and why; how your data is handled; and your rights regarding your data. We do not sell your data.
This policy applies to all products built and maintained by UnityFlow AI Limited, including but not limited to Thunderscribe.
What We Collect and Why
Our guiding principle is to collect only what we need to provide and improve our Services.
Identity & Access
When you sign up for one of our products, we collect identifying information such as your name, email address, and phone number. This information is essential to provide product functionality, communicate updates, and send other necessary information about our Services.
Billing Information
If you sign up for a paid plan, you will be required to provide payment details and a billing address. Payment information is submitted directly to our payment processor and is not stored on our servers.
Product Interactions
We store content that you upload, receive, or maintain in your account. This content is retained as long as your account is active. If you delete your account, your data will become inaccessible immediately. It will be permanently purged from our active systems within 7 days and from all backups within 90 days.
Website Interactions
We collect data about your browsing activity on our website for analytics and product improvement. This includes browser type, operating system, IP address, pages visited, load times, and referring websites. If you are logged into your account, this data may be tied to your user account until your account is no longer active.
Anti-Bot Assessments
We use third-party CAPTCHA services to mitigate spam and prevent brute-force login attempts.
Cookies
We use persistent first-party cookies and third-party cookies to store preferences, support analytics, and improve usability. Cookies may collect data such as browser type, operating system, pages visited, and click-stream data. You can adjust cookie settings in your browser, but certain functionalities of our Services may not work if cookies are disabled.
When We Access or Share Your Information
We only access or share your data in the following circumstances:
- To Provide Services: We use third-party subprocessors (e.g., for cloud hosting or analytics) to operate our Services.
- To Investigate Misuse: We may access your account during abuse investigations. This is a last resort to balance user privacy and safety. If misuse of the Services is confirmed, appropriate actions will be taken, including notifying relevant authorities where required.
- When Required by Law: UnityFlow AI Limited complies with applicable laws.
How We Secure Your Data
We implement robust security measures to protect your data, including encryption and secure hosting environments.
